Getting Certified in IT Service ISO/IEC 20000-1

Organizations always need cost-effective, consistent, and successful delivery strategies to serve their clients better. Incomplete operational documents may contribute to poor control you have over your processes and resources, while lack of detail and calculation may hinder improvement in quality. Many organizations suffer from many recurring errors as well as incidents as they don’t manage the knowledge appropriately. Given the customer demands and customer satisfaction, a clear understanding of the services provided is important.

What does ISO 20000 stand for?

ISO 20000 is the main uniform standard used for IT facility activities. It includes two parts: ISO / IEC 20000-1, outlining the specifications of the service management system, and ISO / IEC 20000-2, outlining best practices. While the IT Infrastructure Library (shortened to ITIL) describes the best practices, you can achieve the same identical level of quality of service required for ISO / IEC 20000, while ITIL certifications do normally apply to just individuals, and ISO / IEC 20000 allows the certification of the organization as a whole.

Why is ISO 20000-1 important to your business?

Having ISO/IEC 20000-1 certification guarantees the company provides IT services to its internal as well as external customers at acceptable quality levels.

How to get yourself prepared for ISO 20000 certification?

By setting up a certified management system that meets ISO / IEC 20000 specifications, you can prepare for the standard. It is essential to define the exact service management approach and the service inventory of the company. In addition, you may need to perform an internal assessment and compliance examination prior to approval, and take corrective measures to address any defined gaps.

How ISO 20000 (from 2011) compares with ISO 20000 (from 2018)

Many organizations need to know what these differences are, so please see below for this:

Difference 1 – The words have been revised, altered, or deleted to accommodate recent improvements to the vocabulary of “law.”

Difference 2 – There is a reduction with the amount of paperwork required, now ISO 20000 is actually merely calling for the creation of key documents relevant to the SMS of an organization.

Difference 3 – Other items from the earlier series were entirely removed. To begin with, ISO 20000-4 used to be a process-reference standard, and cloud architecture implementation of ISO 20000-9 was related to ISO 20000-1. Both are now very much outdated and therefore no longer required for the 2018 version.

Difference 4 – The cycle references plan-do-check-act (summarised as PDCA) was removed to account for Annex SL which doesn’t specifically refer to the cycle in itself.

Difference 5– With the 2018 series of ISO 20000, there is less precision in a lot of its many requirements. It comes as an added effort to encourage organizations to have more freedom for how they do meet them.

Difference 6– For ISO 20000, it also requires numerous provider management and the desire to demonstrate the importance of the supplied resources.

Who is allowed to get the certification?

ISO 20000 is an international standard for the management of services. Up until recently, the ISO 20000 series was mainly used for IT services but is gaining traction in other areas to help business practices and decision making. So, it can be used by any organization regardless of size, domain or industry.

The organization must take three steps to become certified:

First, an investigation must be carried out to assess the current IT Service Management Framework and match it to ISO 20000 specifications.

Secondly, to evaluate the existing IT service infrastructure in all divisions, a systematic evaluation is required against an ISO / IEC 20000 checklist. The organization has the ability to fix them because there may be other gaps in knowledge processing.

Finally, on completion of a formal assessment, the company must be issued an ISO/IEC 20000 certificate. This is valid for three years.

Know how to implement your ISO 20000.

Attaining ISO 20000-1 certification will prove you are committed to providing your customers as well as other stakeholders with efficient IT services. ISO Pros is your leading supplier of credentials for the IT services management system, which will deliver ISO 20000 quality assurance. We ‘re pleased to deliver training and certification programs across the IT sector.

Gap Analysis

We will help you effectively reach ISO 20000, so you have a choice of conducting a vulnerability review, through which your appointed assessor can work alongside you focusing on key, high-risk, and/or vulnerable program areas. We will collaborate with you to assess the extent of the review of the gaps, allowing you the freedom to concentrate on the most critical aspects of the company.

Certification and assessment

Certification is typically a two-stage process, which takes into consideration system initialization and implementation. Our methodology shifts the emphasis beyond the certification to an assessment framework tailored to help you achieve your strategic objectives.

Integrated assessment of information processes

A structured evaluation and monitoring plan may support organizations with numerous management processes, such as efficiency, climate, health and protection at work, and management of information security.

Impartiality

We maintain our impartiality by proactively managing conflicts of interest across all companies including those which may exist between a third-party consultancy and certification services.

ISO 20000-1 certification benefits

One of the main advantages of implementing the ISO 20000-1 specification is that it helps companies to demonstrate their contribution to service delivery and consumer loyalty by fulfilling and effectively meeting industry specifications. Additionally, the benefits of implementing ISO 20000-1 include:

Enhanced relationship between suppliers
Simple alignment and incorporation of ISO 20000-1:2018 with company objectives.
Broad adoption by keeping to the trend and remaining ahead of the competition.
An increase in confidence which contributes to consumer confidence.
Incidents and outages are lowered.
A cut in expenses.
Proactive service management, and consistent operational growth.